Support Overview
From videos for help with implementation, to training documentation that explains, to a community platform, to one-on-one support from partners who can speed up your integration, DBSync ensures you have everything required to successfully implement and run your has everything you need to ensure your integration project deployment is successful.
All standard support through email or online are included as part of your yearly subscription. Our paid services around project implementation provides you access to our Subject Matter Experts and Developers to assist you meet your specific needs.
Hours of operations are from 9am - 5pm CST
Support & Service Plans
If you find you need more personalized assistance, we have Premium and Professional Services. Please call 1-877-739-2818 to learn more.
| Developer | Basic | Premium | Services | |
| Response Time | 2 Business Days | <1 Business Day | < 4 hours | |
| Support Forum | ||||
| Documentation, Tutorials | ||||
| Support Access | Forum | Forum, Email |
Forum, Email, In-Person |
Forum, Email, Services Manager |
| Paid vs Free | Free | Included in Product Subscription | Paid | Paid |
| Application Design Service | Paid | |||
| Business Process Best Practices | ||||
Third Party App Support
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EULA
All our Subscriptions and purchases comply within our Standard EULA
Refund & Cancellation Policy
We do not provide any Refunds once product is purchased unless otherwise specified in the contract.
Refund Policy